Sales Management 2.0

Hi all. When selling it is SO important to understand the motivation that drives your customer. However, this is SUCH a simple thing to deduce......it can ONLY be one of two......WANT or NEED. Basic, simple, easy research will tell you, do they want...or do they NEED it. Want motivation is the harder of the 2. They prospect will look at a load of factors...price, conformity, bonus features (added benefits), etc, etc.The purchase , therefore, will take longer. So, do your homework, research and be personable! Need is fairly straight forward... Value, Price and Conformity! Thats it (generally). I have sold literally MILLIONS of pounds of equipment to customers who, through changes in legislation, have had to upgrade PPE or COSHH. Generally speaking, all they want is compliance, good price, after sales advice and cost effective recommendations! Quite honestly, you are regarded as a pest!!! But they will spend LOADS!!! Because they NEED it! Want is almost extragance......NEED is whatever.....get it done! great opportunity to sell and build a LIFETIME customer! Simple thing for success....DO YOU RESEARCH!!!!!

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Trish, I am 100% on board with what you just said... I think the key is really understanding what Skip means when he says hard sell. To me there is a big difference between asking for business and giving a high pressure sales pitch. To me it's kind…
March 3
Hard sell to me means "What will it take to get you into this car today?" kind of language. Not sure that works anymore but at the same time I don't believe being aggressive is a negative. I just won a large deal over a competitor and when I asked w…
March 3
Skip, It is not a style I would personally use or advocate. I don't think customers in general like to be pressured into a sale and I think it is bad for overall reputation and repeat sales. However, I can also say I have seen it work, but just bec…
March 3
Trevor Usken added a discussion
What types of metrics should be included in these goals?We have a Focus Community member that is looking for some help with this - any insight? http://www.focus.com/questions/sales/where-can-find-good-breakdown-b2b-software-sales-performance/?tfso=3
March 2
Skip Anderson added a discussion
Does the hardsell still work in this day and age? Do customers buy from aggressive salespeople? Is it a viable sales strategy? What's the price of using hard selling tactics?
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